OTC Portal and REST API degraded performance

Incident Report for B2C2

Resolved

This incident has been resolved.

Posted Nov 08, 2026 - 12:33 UTC

Monitoring

We have identified the root cause and applied a change to resolve the issue. We are monitoring systems for operational performance.

Posted Nov 08, 2026 - 12:22 UTC

Update

We are continuing to investigate this issue.

Posted Nov 08, 2026 - 12:04 UTC

Investigating

We are investigating performance issues of OTC REST endpoints, following maintenance activities earlier today. Clients may see slower or error responses. We are working to identify the root cause and restore full service.

Posted Nov 08, 2026 - 12:03 UTC

This incident affected: Production (OTC API - REST, OTC Portal).