OTC FIX API: connection instability

Incident Report for B2C2

Resolved

This incident has been resolved.
Posted May 03, 2024 - 18:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 03, 2024 - 18:11 UTC

Identified

The issue has been identified and a fix is being implemented. To apply the fix, we need to log off all FIX sessions connected in our Ireland stack. There will be a short downtime while the fix is deployed. We will then bring the FIX gateways back up and clients will be able to reconnect after that.
Posted May 03, 2024 - 18:01 UTC

Update

We are continuing to investigate this issue.
Posted May 03, 2024 - 17:08 UTC

Investigating

We are currently investigating this issue.
Posted May 03, 2024 - 16:37 UTC
This incident affected: Production (OTC API - FIX) and UAT (OTC API - FIX).
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